Violence policy
Our practice staff are here to help you and our aim is to be as polite and helpful as possible.
If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the Practice Manager, who will be happy to address your concerns.
In almost all cases, our patients and their relatives are appreciative towards our staff but a minority of people are abusive or violent.
The doctors, nurses and staff in this practice have the right to do their work in an enviroment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
Please therefore note that at no time will any such behaviour be tolerated in this practice, indeed, in line with the NHS, we have a ZERO Tolerance Policy towards such behaviour.
If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.
Violent and aggressive Patients Flowchart for Review May 2020